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Privacy Policy

1. Introduction
Welcome to Gurume Greens. Protecting your privacy is of paramount importance to us. This policy explains how we collect, use, and safeguard your personal data when you use our website and our travel services.


2. Data We Collect
As a tour operator, we collect the data necessary to organize your trip:

  • Identity: Last name, first name, date of birth, passport/ID number (for flight and visa bookings).

  • Contact Information: Email address, phone number, mailing address.

  • Travel Information: Dietary preferences, specific needs (reduced mobility), booking history.

  • Payment: Billing information (processed via a secure payment provider).

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3. Why Do We Collect Your Data?
We process your data for the following purposes:

  • Contract Execution: Booking flights, hotels, guides, and insurance.

  • Legal Obligations: Customs or tax declarations.

  • Communication: Sending travel documents or newsletters (with your consent).

  • Improvement: Statistical analysis to optimize our offers.

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4. Data Sharing (Recipients)
To facilitate your travel, your data may be shared with third parties:

  • Service Providers: Airlines, hotels, local ground agents.

  • Technical Partners: Website host, payment tools.

  • Authorities: Immigration or customs services if required by the destination.

  • Important Note: Some of these partners are located outside the European Union. We ensure they guarantee an adequate level of data protection.

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5. Data Retention Period

  • Client Data: Kept for the duration of the commercial relationship, then archived (generally 5 to 10 years for tax and legal reasons).

  • Prospects: Kept for 3 years after the last contact.

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6. Your Rights
In accordance with the GDPR, you have the following rights:

  • Access and Rectification of your data.

  • Erasure (right to be forgotten) if the data is no longer necessary.

  • Objection to direct marketing.

  • Portability of your data.

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7. Security
We implement technical measures (HTTPS protocol, encryption) and organizational measures to protect your data against unauthorized access or loss.


8. Contact
For any questions or to exercise your rights, please contact our Data Protection Officer (DPO):

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